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  • What is Monarquia De Rosas' return policy?
    Monarquia De Rosas operates on an exchange-only policy. We do not accept returns. For more details, please refer to our Exchange Only Policy.
  • How long do I have to initiate an exchange?
    To be eligible for an exchange, please initiate the process within 14 days from the date of purchase.
  • Can I exchange a product that has been worn or washed?
    Unfortunately, items that have been worn, washed, or altered are not eligible for exchange. Please ensure the product is in its original condition with all tags attached and in its original packaging.
  • What if I receive a damaged or defective item?
    We apologize for any inconvenience. If you receive a damaged or defective item, please contact our Customer Service team at within 7 days of receiving the product.
  • How do I initiate an exchange?
    To initiate an exchange, contact our Customer Service team at . Provide your order number, the name of the item you wish to exchange, and a brief reason for the exchange. Our team will guide you through the process.
  • Who covers the shipping costs for exchanges?
    Customers are responsible for the shipping costs associated with returning the item for exchange. Monarquia De Rosas will cover the cost of shipping the new item back to you.
  • How long does it take to process an exchange?
    Once we receive the returned item and it meets the eligibility criteria, we will process the exchange within 5 days. Please note that processing times may vary.
  • Are sale or clearance items eligible for exchange?
    Unfortunately, sale or clearance items are not eligible for exchange. Please review our Exchange Only Policy for more details.
  • Can I change the size or color of the item I want to exchange?
    Yes, you can exchange for a different size or color, subject to availability. Contact our Customer Service team for assistance.
  • How can I contact Monarquia De Rosas Customer Service?
    You can reach our Customer Service team by email
  • Can I cancel or modify my order after it has been placed?
    Unfortunately, we are unable to cancel or modify orders once they have been placed. Please review your order carefully before confirming the purchase.
  • What payment methods does Monarquia De Rosas accept?
    We accept credit cards and PayPal. You can find the complete list during the checkout process.
  • Do you ship internationally?
    Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please check our Shipping Policy [link to policy] for more information.
  • How can I track my order?
    Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number on our website or the carrier's website.
  • What should I do if I receive the wrong item?
    We apologize for any mix-up. If you receive the wrong item, please contact our Customer Service team immediately , We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item.
  • Can I exchange an item purchased in-store through the online store?
    No, items purchased in-store can only be exchanged in-store, and online purchases can only be exchanged through our online store. We appreciate your understanding.
  • How can I sign up for Monarquia De Rosas' newsletter for updates and promotions?
    You can sign up for our newsletter on our website by entering your email address in the “JOYING THE MONARCHY” box located in the home page of Stay updated on the latest products, promotions, and exclusive offers!
  • What steps should I take if my package is lost or delayed?
    If your package is lost or delayed, please contact our Customer Service team at We will work with the carrier to resolve the issue and keep you updated on the status of your order.
  • ¿Cómo agrego una nueva pregunta y respuesta?
    Para agregar una nueva pregunta frecuente, sigue estos pasos: 1. Administra las preguntas frecuentes desde el panel de control o el Editor. 2. Agrega una nueva pregunta y respuesta. 3. Asigna la nueva pregunta a una categoría. 4. Guarda y publica los cambios. En cualquier momento puedes volver y editar tus preguntas frecuentes.
  • ¿Puedo agregar una imagen, un video o un GIF a mis preguntas frecuentes?
    Sí. Para agregar contenido audiovisual, sigue estos pasos: 1. Administra las preguntas frecuentes desde el panel de control o el Editor. 2. Crea una nueva pregunta frecuente o edita una existente. 3. Haz clic en el icono de video, imagen o GIF en el cuadro del texto de la respuesta. 4. Agrega contenido audiovisual de tu biblioteca y guarda los cambios.
  • ¿Cómo puedo editar o eliminar el título de "Preguntas frecuentes"?
    Puedes editar el título desde la pestaña de Ajustes de preguntas frecuentes en el Editor. También puedes eliminar o personalizar el título en tu app móvil, desde la pestaña Sitio y app en la app Wix Owner.
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