Question 1

What is Monarquia De Rosas' return policy?

Accepted Answer

Monarquia De Rosas operates on an exchange-only policy. We do not accept returns. For more details, please refer to our Exchange Only Policy.

Question 2

How long do I have to initiate an exchange?

Accepted Answer

To be eligible for an exchange, please initiate the process within 14 days from the date of purchase.

Question 3

Can I exchange a product that has been worn or washed?

Accepted Answer

Unfortunately, items that have been worn, washed, or altered are not eligible for exchange. Please ensure the product is in its original condition with all tags attached and in its original packaging.

Question 4

What if I receive a damaged or defective item?

Accepted Answer

We apologize for any inconvenience. If you receive a damaged or defective item, please contact our Customer Service team at info@monarquiaderosas.com within 7 days of receiving the product.

Question 5

How do I initiate an exchange?

Accepted Answer

To initiate an exchange, contact our Customer Service team at info@monarquiaderosas.com . Provide your order number, the name of the item you wish to exchange, and a brief reason for the exchange. Our team will guide you through the process.

Question 6

Who covers the shipping costs for exchanges?

Accepted Answer

Customers are responsible for the shipping costs associated with returning the item for exchange. Monarquia De Rosas will cover the cost of shipping the new item back to you.

Question 7

How long does it take to process an exchange?

Accepted Answer

Once we receive the returned item and it meets the eligibility criteria, we will process the exchange within 5 days. Please note that processing times may vary.

Question 8

Are sale or clearance items eligible for exchange?

Accepted Answer

Unfortunately, sale or clearance items are not eligible for exchange. Please review our Exchange Only Policy for more details.

Question 9

Can I change the size or color of the item I want to exchange?

Accepted Answer

Yes, you can exchange for a different size or color, subject to availability. Contact our Customer Service team for assistance.

Question 10

How can I contact Monarquia De Rosas Customer Service?

Accepted Answer

You can reach our Customer Service team by email info@monarquiaderosas.com.

Question 11

Can I cancel or modify my order after it has been placed?

Accepted Answer

Unfortunately, we are unable to cancel or modify orders once they have been placed. Please review your order carefully before confirming the purchase.

Question 12

What payment methods does Monarquia De Rosas accept?

Accepted Answer

We accept credit cards and PayPal.  You can find the complete list during the checkout process.

Question 13

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please check our Shipping Policy [link to policy] for more information.

Question 14

How can I track my order?

Accepted Answer

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number on our website or the carrier's website.

Question 15

What should I do if I receive the wrong item?

Accepted Answer

We apologize for any mix-up. If you receive the wrong item, please contact our Customer Service team immediately info@monarquiaderosas.com , We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item.

Question 16

Can I exchange an item purchased in-store through the online store?

Accepted Answer

No, items purchased in-store can only be exchanged in-store, and online purchases can only be exchanged through our online store. We appreciate your understanding.

Question 17

How can I sign up for Monarquia De Rosas' newsletter for updates and promotions?

Accepted Answer

You can sign up for our newsletter on our website by entering your email address in the “JOYING THE MONARCHY” box located in the home page of www.MonarquiaDeRosas.com. Stay updated on the latest products, promotions, and exclusive offers!

Question 18

What steps should I take if my package is lost or delayed?

Accepted Answer

If your package is lost or delayed, please contact our Customer Service team at info@monarquiaderosas.com. We will work with the carrier to resolve the issue and keep you updated on the status of your order.

Question 19

¿Cómo agrego una nueva pregunta y respuesta?

Accepted Answer

Para agregar una nueva pregunta frecuente, sigue estos pasos:
1. Administra las preguntas frecuentes desde el panel de control o el Editor.
2. Agrega una nueva pregunta y respuesta.
3. Asigna la nueva pregunta a una categoría.
4. Guarda y publica los cambios.

En cualquier momento puedes volver y editar tus preguntas frecuentes.

Question 20

¿Puedo agregar una imagen, un video o un GIF a mis preguntas frecuentes?

Accepted Answer

Sí. Para agregar contenido audiovisual, sigue estos pasos:
1. Administra las preguntas frecuentes desde el panel de control o el Editor.
2. Crea una nueva pregunta frecuente o edita una existente.
3. Haz clic en el icono de video, imagen o GIF en el cuadro del texto de la respuesta.
4. Agrega contenido audiovisual de tu biblioteca y guarda los cambios.

Question 21

¿Cómo puedo editar o eliminar el título de "Preguntas frecuentes"?

Accepted Answer

Puedes editar el título desde la pestaña de Ajustes de preguntas frecuentes en el Editor.
También puedes eliminar o personalizar el título en tu app móvil, desde la pestaña Sitio y app en la app Wix Owner.

FAQ