FAQ

Monarquia De Rosas operates on an exchange-only policy. We do not accept returns. For more details, please refer to our Exchange Only Policy.

More Info

To be eligible for an exchange, please initiate the process within 14 days from the date of purchase.

Unfortunately, items that have been worn, washed, or altered are not eligible for exchange. Please ensure the product is in its original condition with all tags attached and in its original packaging.

We apologize for any inconvenience. If you receive a damaged or defective item, please contact our Customer Service team at info@monarquiaderosas.com within 7 days of receiving the product.

To initiate an exchange, contact our Customer Service team at info@monarquiaderosas.com . Provide your order number, the name of the item you wish to exchange, and a brief reason for the exchange. Our team will guide you through the process.

Customers are responsible for the shipping costs associated with returning the item for exchange. Monarquia De Rosas will cover the cost of shipping the new item back to you.

Once we receive the returned item and it meets the eligibility criteria, we will process the exchange within 5 days. Please note that processing times may vary.

Unfortunately, sale or clearance items are not eligible for exchange. Please review our Exchange Only Policy for more details.

Yes, you can exchange for a different size or color, subject to availability. Contact our Customer Service team for assistance.

You can reach our Customer Service team by email info@monarquiaderosas.com.

Unfortunately, we are unable to cancel or modify orders once they have been placed. Please review your order carefully before confirming the purchase.

We accept credit cards and PayPal. You can find the complete list during the checkout process.

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please check our Shipping Policy [link to policy] for more information.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number on our website or the carrier's website.

We apologize for any mix-up. If you receive the wrong item, please contact our Customer Service team immediately info@monarquiaderosas.com , We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item.

No, items purchased in-store can only be exchanged in-store, and online purchases can only be exchanged through our online store. We appreciate your understanding.

You can sign up for our newsletter on our website by entering your email address in the “JOYING THE MONARCHY” box located in the home page of www.MonarquiaDeRosas.com. Stay updated on the latest products, promotions, and exclusive offers!

If your package is lost or delayed, please contact our Customer Service team at info@monarquiaderosas.com. We will work with the carrier to resolve the issue and keep you updated on the status of your order.